About NCSL and Norwich

Norwich City Services Ltd (NCSL) is at the forefront of providing essential environmental and building maintenance services for Norwich City Council and the wider community. As a key player in the operational upkeep of Norwich’s streets, parks, and properties, NCSL utilises the expertise of its dedicated environmental and building repairs teams to enhance the city’s infrastructure and public spaces. With over 300 locally employed staff, NCSL plays a significant role in the city’s growth and prosperity, continuously striving for excellence in service delivery while aligning its operations with the needs of both public and private sectors across Norwich.

A Mission to
Serve Norwich

At its core, NCSL is committed to delivering efficient and effective services, always placing the customer first and prioritising the protection and enhancement of the local environment. Founded in April 2021, NCSL initially provided environmental services on behalf of Norwich City Council. Following a successful first year, the Building Maintenance service was transferred into NCSL’s operations, expanding its capacity to serve the community further. Today, NCSL offers a wide range of services, including arboriculture, grounds maintenance, street cleansing, repairs maintenance, and disabled adaptations, ensuring a comprehensive approach to city management and maintenance.

NCSL’s mission is to create a more inclusive environment that fosters a balance between purpose and culture. This is achieved by embedding the company’s core values of accountability, respect, and equality into every aspect of its operations. These values guide NCSL’s decision-making process, ensuring that the impact on the community, employees, and the environment is always considered. The organisation’s passion for delivering high-quality services is matched by its dedication to fostering a supportive work environment, where every employee is encouraged to contribute to the company’s success.

As a growing organisation, NCSL recognises the importance of investing in its workforce. The implementation of the “Grow with NCSL” initiative demonstrates the company’s commitment to staff development. This scheme enables employees to grow alongside the company, providing them with the training and support they need to excel in their roles. By equipping staff with the necessary skills and knowledge, NCSL ensures that its services are delivered to the highest standard. The establishment of a training academy further supports this objective, offering tailored development opportunities across the business.

With over 300 employees, NCSL’s growth trajectory is aligned with the company’s goal of delivering exceptional service to the people of Norwich. By creating opportunities for local employment and offering career progression, NCSL plays an integral role in the city’s economic and social fabric. This focus on personal and professional growth is a testament to NCSL’s commitment to building a company culture that values its employees as much as the community it serves.

Investing in
People & Growth

Norwich: A City Steeped in History
& Culture

Norwich, a city nestled in the picturesque Norfolk countryside, is a unique blend of historic charm and modern vibrancy. With its thriving medieval centre, rich architectural heritage, and a strong sense of community, Norwich is a city that bridges the past and the present. The Anglo-Saxons first settled in the area around the 5th and 7th centuries, and the city later flourished during the Middle Ages, becoming a prosperous trading hub thanks to its wool industry. Iconic landmarks such as Norwich Market, which dates back over 900 years, and the stunning Norwich Cathedral and Castle stand as reminders of the city’s illustrious history.

Today, Norwich is a bustling city with a strong cultural presence. In 2012, it became England’s first UNESCO City of Literature, a reflection of its rich literary history and creative spirit. Norwich’s cultural landscape is further enhanced by its vibrant arts scene, which includes a wide range of music venues, galleries, and theatres. The city’s medieval architecture stands alongside modern landmark like The Forum, a contemporary glass-fronted building that serves as Norwich’s central library and information hub. Despite its lively atmosphere, Norwich was recognised by The Independent newspaper as one of the 15 safest cities to live in Britain, offering a unique combination of cultural vibrancy and security.

NCSL’s Role in Enhancing
Norwich’s Future

NCSL’s contributions to Norwich go beyond operational services—they are central to the city’s growth and evolution. By maintaining the city’s streets, parks, and properties, NCSL ensures that Norwich remains a beautiful and functional place for residents and visitors alike. Their work supports the city’s status as a historical and cultural gem, while also enabling its ongoing development as a modern, sustainable city.

One of the key aspects of NCSL’s approach is its commitment to sustainability. With Norwich City Council having declared a climate emergency, NCSL’s services play a vital role in helping the city achieve its environmental goals. Building climate mitigation, adaptation, and resilience into its projects is essential for ensuring that Norwich can meet its ambitious target of becoming carbon negative by 2050. NCSL’s environmental services, including street cleansing and grounds maintenance, are designed with these sustainability objectives in mind, ensuring that the city’s green spaces are not only well-maintained but also environmentally friendly.

Looking Forward:
A Shared Vision
for Norwich

NCSL’s aims are closely aligned with those of Norwich City Council, particularly in the areas of sustainability, community well-being, and economic development. As Norwich continues to grow, NCSL’s role in maintaining and enhancing the city’s infrastructure will become increasingly important. The company’s ongoing commitment to delivering high-quality services, combined with its focus on employee development and environmental sustainability, positions it as a key player in Norwich’s future.

By utilising its extensive range of services and the dedication of its workforce, NCSL will continue to support Norwich City Council in delivering on its ambitious 2025 strategy. This includes enhancing public green spaces, creating a sustainable and healthy transport infrastructure, and ensuring good housing and employment opportunities for all residents. As the city faces the challenges of the future, NCSL’s role in fostering a cleaner, greener, and more prosperous Norwich will be pivotal.

In conclusion, Norwich City Services Ltd is more than just a service provider—it is a driving force behind the city’s continued success. With a strong focus on community, sustainability, and employee development, NCSL is well-positioned to help Norwich thrive in the years to come, ensuring that it remains a vibrant, inclusive, and resilient city.

Key Contacts

For a confidential discussion about this role, please contact the following consultants at our recruitment partner, Tile Hill, who will be happy to answer any questions that are not covered here: